I’m seeing more packages shipped by the post office taking more time to deliver than what they promise. The USPS has been saying that they will be giving poorer service to save money and I think that may be what I’m seeing. Now, only the government would try to save money by cutting customer service. That is backwards from a normal business model.
I’m now considering moving most of my shipping to FedEx. Unfortunately that means higher shipping rates, but we need our product to arrive in a timely manner.
Another option might be to give my customers a choice. When they are in no hurry they can select the less expensive USPS, but when they need it in a timely manner they can select FedEx.
Any feedback on this would be appreciated.